FAQs
Products and Ingredients
What makes Baby Glow products unique?
Baby Glow is the only Pediatrician-developed skin and haircare line formulated specifically for use with newborns to older kids for all skin and hair types. It is intended to keep routine skincare simple, safe, and effective. Our products are crafted specifically for delicate skin, using gentle, natural ingredients that help maintain their naturally radiant, conditioned, and healthy skin with regular use.
Are Baby Glow products natural and safe for newborns?
Yes! Our formulas are extra gentle and made with delicate skin in mind. However, because every child’s skin is unique, we always recommend doing a quick patch test on a small area of skin before introducing any new product to your baby’s routine.
Are your products scent-free?
Yes, we prioritize gentle, non-irritating formulas designed to protect sensitive skin without harsh synthetic fragrances. Check individual product labels for specific ingredient details.
Are your products scent-free?
Yes, we prioritize gentle, non-irritating formulas designed to protect sensitive skin without harsh synthetic fragrances. Check individual product labels for specific ingredient details.
Health and Safety
Is Baby Glow considered a medical treatment for skin conditions like eczema or rashes?
No. Baby Glow does not market itself as a pharmaceutical or medical company meant to "cure" any skin conditions or medical issues. Our products are formulated solely for hygiene and maintenance of skin and hair. They are free of harsh chemicals, dyes, and fragrances that can be irritating to sensitive skin. Using products as directed on the instructions can help provide healthy, balanced skin leaving that natural baby glow. Everything we share is for general hygiene and routine care—not medical advice or treatment.
What should I do if my child has sensitive skin or a pre-existing skin condition?
We always recommend checking in with your pediatrician or dermatologist before starting a new product line, especially if your little one has active eczema, severe dryness, or known allergies.
What if my baby experiences redness or irritation after use?
If you ever notice any redness, irritation, or an unexpected reaction, discontinue use immediately and consult your healthcare provider.
Orders and Usage
How often should I apply Baby Glow products?
Our products are gentle enough for daily use as part of your baby’s regular bath and body routine to help keep their skin feeling soft, conditioned, and hydrated.
Can adults use Baby Glow products too?
Absolutely! While formulated with little ones in mind, our gentle, nourishing products work wonderfully for adults with sensitive skin who want healthy, radiant skin and a Baby Glow also.
Shipping and Delivery
How long will it take for my order to ship?
We process and ship orders within 1 to 2 business days (excluding weekends and holidays). Once your order is on its way, you’ll receive a shipping confirmation email with a tracking link so you can follow its progress right to your doorstep.
What are your standard shipping times?
Standard delivery typically takes 3 to 5 business days after your order leaves our facility, depending on your location. Standard delivery times may vary during peak holiday seasons.
How can I track my package?
As soon as your order ships, we’ll email you a tracking code. Click the link in the email account to check the latest delivery updates.
What should I do if my package is delayed or marked as delivered but missing?
First, double-check around your delivery area and with neighbors or household members. If your package hasn't arrived within 48 hours of being marked "delivered," please contact our support team (info@mybabyglow.com), and we'll be happy to help track it down!
Returns, Exchanges and Refunds
What is your return policy?
We want you and your little one to love your Baby Glow routine! If you are not completely satisfied with your purchase, please check our Return Policy AND Worry-Free Guarantee Policy to see which one applies to you. Typically, unopened items can be returned within 14 days of delivery for a refund or store credit. Opened/used products are addressed with our Worry-Free Guarantee. So please contact us and we will make it right!
How do I initiate a return or exchange?
Returning an item is simple. Just email our support team at info@mybabyglow.com with
your order number and the reason for the return. We’ll guide you through the
process and send you instructions on how to package and ship your return back
to us.
Are return shipping fees covered?
Return shipping fees are the responsibility of the customer unless the return is due to a shipping error on our part or a product arrived damaged.
What if my item arrives damaged or incorrect?
We take great care in packaging your products, but accidents happen! If your package arrives damaged or you received the wrong item, please take a photo and contact us right away so we can send a replacement immediately at no cost to you.
How long does it take to process a refund?
Once we receive and inspect your returned item, we’ll process your refund within 3 to 5 business days. Refunds are issued to your original payment method, though it may take a few additional days to reflect on your bank or credit card statement depending on your financial company.
Contact and Customer Support
How can I get in touch with the Baby Glow team?
We’re always here to help! The best way to reach us is by emailing our support team at info@mybabyglow.com. We aim to respond to all inquiries within 24 to 48 business hours.
What are your customer service hours?
Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM EST. If you reach out over the weekend or on a holiday, we’ll get back to you first thing on the next business day.
Who do I contact for press, wholesale, or partnership inquiries?
We love collaborating with retailers, pediatricians, and brand partners! For wholesale options, media opportunities, or business partnerships, please reach out directly to info@mybabyglow.com.
Can I change or cancel my order after it’s been placed?
We process orders quickly to get your products to you as fast as possible! If you need to make a change or cancel, please email us immediately with your order number. While we’ll do our absolute best to accommodate your request, we cannot guarantee changes or cancellation once an order has entered the fulfillment process.
I sent a message and haven't heard back yet. What should I do?
Please double-check your spam or promotions folder, as our emails sometimes get routed there! If you still don't see a reply after 48 business hours, feel free to resend your message or reach out with your order number in the subject line so we can prioritize your request.